Common questions about working with North Star Ventures

We offer three tiers — Starter, Growth, and Enter

All plans include core North Star tools, with higher tiers adding advanced AI features, deeper automation, and team-level controls.

Pro and Max are available monthly or annually with a discount.

If you’re testing the waters or working solo, Free is more than enough.

If you want automated insights, deeper debugging, and faster reviews, go Pro.

For larger teams needing security, audit logs, and collaboration tooling — Max is the right fit.

Still unsure? Book a 10-minute call and we’ll match you based on your workflow.

We don’t offer insurance — but our tools drastically reduce engineering risk by catching issues early, preventing downtime, and improving review quality.

If your company requires vendor security documentation, we’ll share everything your IT team needs.

Yes. One-time deep-dive audits are available for Pro and Max users.

They include a structured report of issues, performance bottlenecks, and recommended fixes.

You can cancel, upgrade, or downgrade anytime — no penalties.

If you booked an audit session, you can reschedule up to 24h before your call.

We accept all major credit cards, debit cards, and (for Max accounts) invoicing via bank transfer.

Annual plans can also be paid via invoice upon request.

No.

Everything you see in the plan is exactly what you get.

The only extras are optional one-time audit services or add-ons you explicitly choose.

Anytime. Upgrades happen instantly; downgrades take effect at the next billing cycle.

Your data and settings stay intact no matter the tier.

Inside the app you’ll find fast chat support available 7 days a week.

Max customers get priority support with guaranteed faster response times.

We genuinely care about feedback — good and bad.

If something feels off, slow, or confusing, tell us.

We respond to every message, and many new features come directly from user suggestions.

Every AI-generated result goes through multiple validation layers:

– static analysis

– pattern comparison

– confidence scoring

– safety guardrails

And for Max accounts, you can configure custom QA logic that matches your code style and rules.

Yes. Share North Star and earn credits toward your subscription when someone signs up through your link.

Pro users earn higher referral rewards.

Yes — we feature stories from companies using North Star for real engineering gains.

Everything is verifiable, and many users publicly share their feedback on X, Reddit, and Slack communities.

If you miss a scheduled audit or onboarding call, you can book a new slot at no extra charge.

We know engineers get pulled into fires — no guilt.

Addon modules (like deeper performance scans or large codebase indexing) can be unlocked anytime.

Just choose them from your dashboard or talk to our team.

Team pricing scales per seat.

You can invite or remove members anytime and the cost adjusts automatically.

For Max, you can also assign roles, permissions, and billing managers.

We’ll retry your payment several times and notify you inside the app and via email.

Your account stays active during the grace period, so your workflow isn’t interrupted.

Yes — annual subscriptions include a built-in discount.

You can switch to annual billing at any time to save money.

Yes. We're happy to sign a Non-Disclosure Agreement before discussing sensitive information about your business.